Refund Policy

Effective Date: April 2, 2026 | Last Updated: April 2, 2026

1. Overview

This Refund Policy applies to all purchases made through our website greenlanternpizzas.click, by phone, or in person at Green Lantern Pizza. By placing an order with us, you agree to the terms described in this policy. We encourage you to read this document carefully before completing any transaction.

We operate in accordance with applicable United States consumer protection laws, including the Federal Trade Commission Act (FTC Act) and relevant state-level consumer protection statutes. Our goal is to resolve all refund and complaint matters promptly and professionally.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received a pizza or food item that is different from what you ordered (e.g., wrong toppings, wrong size, wrong crust type).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Poor Food Quality: The food you received was undercooked, overcooked, spoiled, or otherwise not prepared to an acceptable standard of quality.
• Food Safety Concerns: You discovered a foreign object in your food or have a genuine concern about food contamination.
• Significant Delivery Delay: Your delivery order arrived significantly later than the estimated delivery time provided at the time of ordering, and the food quality was compromised as a result.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a technical error on our platform.
• Order Not Received: You did not receive your delivery order and our records confirm delivery was not completed.

To be eligible for a refund, you must meet the timeframe requirements described in Section 3 below and follow the request procedure outlined in Section 5.

3. Timeframes for Refund Requests

All refund requests must be submitted within the following timeframes to be considered valid:

Requests submitted outside of these timeframes may not be honored. We reserve the right to decline refund requests that are submitted late without a reasonable explanation.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for a refund:

• Change of Mind: Refunds will not be issued simply because you changed your mind about your order after it has been prepared.
• Customized Orders: Orders with special customizations (e.g., specific dietary requests, unusual topping combinations) that were prepared exactly as requested are not eligible for refunds based on taste preference alone.
• Partially Consumed Food: If a significant portion of the food has been consumed before a complaint is made, a refund may be denied or reduced at our discretion.
• Promotional or Discounted Items: Items purchased as part of limited-time promotions or heavily discounted offers may not be eligible for full refunds unless the issue falls under eligibility conditions in Section 2.
• Delivery Fees: Delivery and service fees are generally non-refundable unless the order was not delivered at all.
• Tips and Gratuities: Any tip amounts added to your order are non-refundable once an order is accepted.
• Gift Cards and Store Credit: Purchased gift cards and store credit are non-refundable and cannot be exchanged for cash.

5. How to Request a Refund (Step-by-Step)

Follow these steps to submit a refund request to Green Lantern Pizza:

1. Step 1 – Document the Issue: Take clear photographs of any incorrect, missing, or unsatisfactory food items. This visual evidence will help us process your request more efficiently.
2. Step 2 – Gather Your Order Information: Locate your order confirmation email or receipt. Have your order number, date of purchase, and the items in question ready before contacting us.
3. Step 3 – Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: greenlanternpizzas.click
4. Step 4 – Provide Details: In your message or call, include the following information:
   • Your full name
   • Order number or transaction ID
   • Date and time of the order
   • Description of the issue
   • Photos of the affected items (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
5. Step 5 – Await Review: Our team will review your request and respond within 1–2 business days. We may contact you for additional information if needed.
6. Step 6 – Resolution: Once approved, your refund, replacement, or store credit will be processed according to the timelines described in Section 6.

6. Refund Processing Times by Payment Method

Once a refund is approved, the time it takes for the funds to appear in your account depends on your original payment method:

Please note that while we process refunds promptly on our end, the actual time for funds to appear in your account is controlled by your bank or payment provider and may vary. If you have not received your refund within the stated timeframe, please contact your bank before reaching out to us.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only some items in a multi-item order were incorrect, missing, or unsatisfactory.
• A food quality issue affected only part of the order.
• A significant portion of the order was consumed before the complaint was made.
• A delivery delay affected the quality of only certain temperature-sensitive items but not the entire order.
• A discount, coupon, or promotional credit was applied to the original order — the refund will be proportionally adjusted.

The amount of any partial refund will be determined at our discretion, based on a fair assessment of the issue reported. We will always communicate the refund amount to you before processing.

8. Cancellation Policy

We begin preparing your order shortly after it is placed. For this reason, our cancellation window is very limited.

8.1 Online and Phone Orders

• Within 5 minutes of placing the order: You may cancel your order for a full refund, provided preparation has not yet begun.
• After 5 minutes: Once preparation has started, cancellations are generally not accepted, and refunds will not be issued unless there is an error on our part.

8.2 Pre-Orders and Scheduled Orders

If you placed a scheduled or pre-order in advance:

• Cancellations made more than 2 hours before the scheduled pickup or delivery time are eligible for a full refund.
• Cancellations made within 2 hours of the scheduled time may result in a partial refund or store credit only.
• Cancellations made after preparation has begun will not be eligible for refunds.

8.3 Catering and Large Group Orders

For catering orders or large group orders (typically 10 or more people), the following cancellation terms apply:

• Cancellations made 48 hours or more in advance: Full refund.
• Cancellations made 24–48 hours in advance: 50% refund.
• Cancellations made less than 24 hours in advance: No refund due to food preparation and resource allocation costs.

9. Exchange Policy

In many cases, we prefer to offer a replacement or exchange rather than a monetary refund, as this allows us to correct the issue quickly and ensure your satisfaction.

Exchanges may be offered when:

• You received the wrong pizza or food item and a correct replacement can be prepared and delivered promptly.
• A food quality issue can be resolved by remaking the item.
• You prefer a replacement over a monetary refund.

Exchanges are subject to availability and operational capacity. If a replacement is not possible (e.g., we are closing for the evening or an ingredient is unavailable), a refund or store credit will be issued instead. Exchanges will be processed at no additional charge to you, including redelivery at no extra delivery fee.

10. Store Credit

In some situations, we may offer store credit as an alternative to a monetary refund. Store credit:

• Is applied to your account and can be used toward future orders at greenlanternpizzas.click.
• Is valid for 12 months from the date of issuance.
• Is non-transferable and cannot be exchanged for cash.
• May be offered as the primary resolution method for minor complaints, at our discretion.

You are not obligated to accept store credit if a monetary refund is otherwise warranted under this policy.

11. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, or if you believe your complaint has not been handled fairly, you have the following options:

11.1 Internal Escalation

Request that your complaint be escalated to a senior manager or owner. You may do this by emailing [email protected] with the subject line "Escalated Refund Dispute" and including your original case reference number. We will respond to escalated disputes within 3 business days.

11.2 Chargeback via Your Bank

If we are unable to resolve your dispute to your satisfaction, you have the right to contact your bank or credit card provider to initiate a chargeback. We encourage you to attempt resolution with us first, as chargebacks can take longer to process and may be subject to your bank's own investigation procedures.

11.3 FTC and Consumer Protection Agencies

You may also file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or contact your state's Attorney General's office if you believe our practices violate federal or state consumer protection laws.

11.4 Online Review Platforms

While we prefer to resolve disputes directly, you are free to share your experience on legitimate review platforms. We are committed to responding to all reviews professionally and working toward a resolution.

12. Our Right to Refuse Refunds

Green Lantern Pizza reserves the right to refuse a refund request in the following circumstances:

• The request is submitted outside the eligible timeframes stated in this policy.
• There is evidence of fraudulent activity, misuse of our refund policy, or abuse of our customer service team.
• The same customer has made an excessive number of refund requests that appear to be in bad faith.
• The complaint cannot be verified and no supporting evidence is provided.

We take fraud and abuse seriously and reserve the right to suspend or terminate accounts found to be exploiting our refund policy.

13. Changes to This Policy

Green Lantern Pizza reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at greenlanternpizzas.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

14. Contact Information for Refund Requests

For all refund requests, cancellations, exchanges, or billing disputes, please contact our customer support team: