Privacy Policy

This Privacy Policy describes how Green Lantern Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at greenlanternpizzas.click, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

Please read this Privacy Policy carefully before using our website or services. By accessing or using our website, placing an order, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

This policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state consumer protection laws.

1. About Us

Green Lantern Pizza is a food service business operating through our website and digital platforms. We take your privacy seriously and are dedicated to ensuring that your personal information is handled with care and in accordance with applicable law.

For all privacy-related inquiries, please contact us using the contact details provided in Section 14 of this Privacy Policy.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect are outlined below.

2.1 Information You Provide Directly

When you interact with our website, create an account, place an order, subscribe to our newsletter, participate in promotions, or contact us, you may provide us with:

• Identity Information: Full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, delivery address, billing address, and postal code.
• Account Credentials: Username, password, and security questions if you create an account with us.
• Order and Transaction Information: Details about the food items you order, special dietary requirements or preferences, order history, and transaction amounts.
• Payment Information: Credit or debit card numbers, billing details, and other financial information. Note that full payment card details are processed by our third-party payment processors and are not stored directly on our servers.
• Communications: Messages, inquiries, feedback, reviews, complaints, or any other information you send to us via email, contact forms, or other communication channels.
• Promotional and Marketing Preferences: Opt-in or opt-out preferences for receiving marketing communications.

2.2 Information We Collect Automatically

When you visit our website or use our services, we may automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, device identifiers (including IP address), screen resolution, and hardware configuration.
• Log Data: Server logs that record information about your activity on our website, including the date and time of your visit, pages viewed, links clicked, referring URLs, and search queries.
• Location Data: General geographic location based on your IP address. If you enable location services on your device, we may collect more precise geolocation data to facilitate delivery services.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, navigation patterns, and features used.
• Cookie and Tracking Data: Data collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 7 for more details).

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you log in using a social media account (such as Facebook or Google) or interact with our social media pages, we may receive certain profile information from those platforms.
• Analytics Providers: Third-party analytics companies may provide us with aggregated or de-identified data about user behavior and website performance.
• Marketing Partners: We may receive information from advertising partners and marketing services to help us better target and personalize our communications.
• Payment Processors: Our payment processors may share transaction status and verification information with us.
• Delivery and Logistics Partners: Third-party delivery services we use may share delivery status and relevant order fulfillment information.

3. How We Use Your Information

We use the personal information we collect for the following purposes, based on applicable legal grounds including your consent, contractual necessity, legal obligations, and our legitimate business interests:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and managing transactions.
• Creating and managing your account on our website.
• Arranging delivery of orders to your specified address.
• Processing payments and issuing receipts or invoices.
• Communicating with you about your orders, including confirmations, updates, and delivery notifications.
• Responding to your customer service inquiries, feedback, and complaints.
• Resolving disputes and troubleshooting problems with your account or orders.

3.2 Analytics and Website Improvement

• Analyzing usage patterns and trends to understand how customers use our website and services.
• Improving the functionality, usability, and performance of our website and ordering platform.
• Conducting research and analysis to develop new products, services, and menu offerings.
• Measuring the effectiveness of our promotional campaigns and marketing activities.
• Monitoring website security and diagnosing technical issues.

3.3 Marketing and Communications

• Sending you promotional emails, special offers, discounts, and newsletters about our menu, services, and events, provided you have given your consent or we have a legitimate interest in doing so and applicable law permits.
• Personalizing your experience on our website by displaying content and offers that are relevant to your preferences and order history.
• Conducting surveys, polls, and other research to improve our products and services.
• Managing your participation in loyalty programs, contests, or promotional campaigns.
• Targeting advertisements through third-party platforms based on your interests and interactions with our website.

You have the right to opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any of our marketing emails or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional and service-related communications.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from government authorities and law enforcement agencies.
• Enforcing our Terms of Service and other legal agreements.
• Protecting the rights, property, and safety of Green Lantern Pizza, our customers, and the public.
• Preventing fraud, unauthorized access, and other illegal activities.
• Exercising or defending legal claims.

4. Sharing of Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who perform functions on our behalf. These providers are granted access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your information. Categories of service providers include:

• Payment Processors: Companies that process credit and debit card transactions on our behalf.
• Delivery and Logistics Companies: Third-party partners who assist in delivering your orders.
• Information Technology and Hosting Providers: Companies that host our website, provide cloud storage, and manage our IT infrastructure.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Email Marketing Platforms: Services that help us manage and send marketing and transactional email communications.
• Customer Support Tools: Platforms used to manage customer service inquiries and support tickets.
• Advertising Networks: Companies that help us serve targeted advertisements on third-party websites and platforms.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or protect our legal rights.
• Investigate or prevent fraud, security threats, or illegal activities.
• Protect the vital interests, safety, or rights of our customers, employees, or the public.

4.3 Business Transfers

In the event that Green Lantern Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring or successor entity. We will notify you via email and/or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

4.4 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

4.5 With Your Consent

We may share your personal information with other third parties when you provide your explicit consent to such sharing.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, organizational, and physical safeguards designed to protect your data against unauthorized access, loss, misuse, disclosure, alteration, or destruction. These measures include:

• Encryption: We use industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to your personal information to authorized employees, contractors, and service providers who need it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: Payment card information is processed using Payment Card Industry Data Security Standard (PCI DSS) compliant payment processors. We do not store full payment card numbers on our servers.
• Regular Security Assessments: We conduct periodic reviews of our security practices and systems to identify and address potential vulnerabilities.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We have procedures in place to detect, report, and respond to personal data breaches in accordance with applicable law.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States federal and state privacy laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a resident of California, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information for monetary consideration; however, if we engage in any activities that constitute "sharing" under CPRA, you may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to uses that are necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

6.2 General Privacy Rights for All Users

Regardless of your location, we strive to provide the following rights to all users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete information about you.
• Right to Erasure: You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected or where you withdraw consent, subject to applicable legal requirements.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Object: You may object to our processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: greenlanternpizzas.click

We will verify your identity before processing your request and will respond within the timeframes required by applicable law (generally within 45 days, with the possibility of an extension of an additional 45 days where necessary). We may ask you to provide additional information to verify your identity before fulfilling your request.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

7.1 What Are Cookies?

Cookies are small text files placed on your device by a web server when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to website owners about how users interact with their site.

7.2 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: These cookies are required for the basic functioning of our website, such as enabling you to add items to your cart, log in to your account, and complete a purchase. Without these cookies, our website cannot function properly.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently and whether users encounter error messages. This information is used to improve website performance.
• Functionality Cookies: These cookies allow the website to remember your preferences, such as your preferred language, region, and login information, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

7.3 Managing Cookie Preferences

You can manage your cookie preferences through your web browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy available on our website at greenlanternpizzas.click.

7.4 Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our website currently does not respond to Do Not Track signals. However, you can use the cookie management tools described above to limit tracking.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, resolving disputes, and enforcing our agreements.

After the applicable retention period expires, we will securely delete or anonymize your personal information. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and all applicable federal and state laws designed to protect the privacy of minors. Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18 years of age.

If you are under 18 years of age, please do not use our website or provide any personal information to us. If you are a parent or legal guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected]. Upon receiving notice, we will promptly investigate and, if confirmed, delete such information from our records as soon as reasonably practicable.

If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information from our servers.

10. International Data Transfers

Green Lantern Pizza is based in the United States, and your personal information is collected and processed primarily in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection laws in the United States and other countries may differ from, and may not provide the same level of protection as, the laws in your home country. By using our website and services and providing us with your personal information, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

We take appropriate safeguards to ensure that any international transfers of personal data are carried out in compliance with applicable law. These safeguards may include:

• Entering into data transfer agreements with our service providers that incorporate appropriate data protection terms.
• Ensuring that our international service providers implement adequate security measures to protect your personal information.
• Conducting due diligence on third-party providers who handle personal data on our behalf.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Green Lantern Pizza. This Privacy Policy applies only to our website and services. We have no control over and are not responsible for the privacy practices, content, or security of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information to them. The inclusion of a link on our website does not constitute an endorsement or recommendation of the linked website or its privacy practices.

12. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post a prominent notice on our website informing users of the changes.
• Where required by law or where the changes are significant, send you a direct notification via email to the address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, please discontinue use of our services and contact us to close your account.

13. Filing a Complaint

We take privacy complaints seriously and are committed to resolving any concerns you may have about our handling of your personal information. If you believe that we have not complied with this Privacy Policy or applicable privacy laws, we encourage you to first contact us directly so that we can investigate and attempt to resolve your concern.

13.1 Contact Us First

Please submit your privacy complaint or concern to us using the contact information provided in Section 14. We will acknowledge receipt of your complaint within 5 business days and aim to resolve the matter within 30 days. If additional time is required, we will notify you of the extended timeframe and provide a reason for the delay.

13.2 Filing a Complaint with a Government Authority

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with:

• California Privacy Protection Agency (CPPA)
  Website: cppa.ca.gov
  Mailing Address: 2101 Arena Blvd, Sacramento, CA 95834

For general consumer protection complaints at the federal level, you may contact:

• Federal Trade Commission (FTC)
  Website: ftc.gov
  FTC Consumer Response Center: 1-877-FTC-HELP (1-877-382-4357)
  Online Complaint Assistant: reportfraud.ftc.gov

Additionally, if you reside in a state with a dedicated consumer privacy law or data protection authority, you may also have the right to file a complaint with the relevant authority in your state. We encourage you to seek appropriate legal advice or consult your state's attorney general office for guidance on your specific rights and available remedies.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and thoroughly.

When contacting us about a privacy matter, please include as much detail as possible about your request or concern, including your full name, email address associated with your account (if applicable), and a clear description of the issue or request. This will help us respond to you more efficiently and accurately.

We strive to respond to all legitimate privacy inquiries within 10 business days. For formal privacy rights requests (such as access, deletion, or correction requests), we will respond within the timeframe required by applicable law, typically within 45 days of receipt of a verifiable request.